We don't just provide recommendations – we work alongside you to design, implement, and optimise technical solutions that deliver lasting value
At Trustpoint Consulting, our approach is rooted in systematic methodology and hands-on technical expertise. We combine enterprise-grade systems knowledge with practical implementation experience to deliver solutions that work in the real world, not just on paper.
Our proven PRIME framework guides every engagement, ensuring systematic progression from strategic planning through continuous evolution.
A structured methodology applied whether we deliver directly or oversee third-party providers.
We assess your current state and define the target architecture
We begin by understanding your business requirements and translating them into clear technical objectives. This phase establishes what success looks like and creates a realistic roadmap to get there.
You walk away with:
A documented current-state assessment, a defined target architecture, risks identified and mitigated, and a phased delivery roadmap with clear priorities and dependencies.
For a construction client evaluating Procore, the Plan phase involved comprehensive due diligence on Procore's security, API capabilities, and business continuity. We mapped their existing Sage 200 and Monday.com workflows, designed the integration architecture, and created detailed vendor requirements for the middleware developer — ensuring financial transaction integrity from day one.
We stress-test the design and validate every technical assumption before build begins
Strategy requires iteration. We work collaboratively to stress-test assumptions, validate technical approaches, and refine the design based on detailed analysis and stakeholder feedback.
You walk away with:
A validated technical design, a finalised data model, documented security and permission structure, and a complete set of acceptance criteria — so everyone agrees what "done" looks like before a single line of code is written.
In the Refine phase for a procurement workflow system, we validated the Dataverse data model through iterative sessions with stakeholders, refined approval logic to handle edge cases like absent approvers, designed the Teams adaptive card notifications, and created comprehensive test scenarios covering both happy path and exception handling.
We build, test, and deploy — with rigorous quality controls at every stage
This is where strategy becomes reality. We build the solution using best practices, conduct rigorous testing, and deploy in a controlled manner that minimises risk and disruption.
You walk away with:
A fully tested, deployed solution with user training completed, monitoring in place, and a handover pack covering architecture, configuration decisions, and operational runbooks.
Implementation of M365 security controls for a legal firm involved configuring Conditional Access policies, enabling Multi-Factor Authentication with appropriate exceptions for external counsel, implementing DLP policies to prevent client data leakage, configuring information protection labels for matter-centric classification, and comprehensive testing before firm-wide rollout.
We sustain performance and ensure the solution keeps delivering as your environment evolves
Post-implementation support ensures the solution continues to deliver value. We establish monitoring, provide ongoing technical support, and track whether the system is achieving its intended outcomes.
You walk away with:
Ongoing visibility of system health, a clear support structure, adoption metrics showing real-world usage, and the confidence that issues are caught and resolved before they become problems.
Post-implementation, we typically provide a defined support period including weekly check-ins for the first month, fortnightly reviews thereafter, and ad-hoc support for issues. We monitor system health, track adoption, and identify opportunities for quick wins or necessary adjustments.
We build your team's capability and continuously improve the solution as your needs change
Technology and business requirements change. We help you build internal capability to manage the solution long-term and identify opportunities for optimisation and enhancement.
You walk away with:
A team that understands what they have and can manage it, comprehensive documentation they can actually use, and a roadmap of agreed improvements — so the solution grows with you rather than becoming a liability.
Our goal is not to create dependency but to build your team's capability. We document thoroughly, explain our decisions, and transfer knowledge progressively. For Power Platform solutions, we often train internal "citizen developers" who can make minor modifications and understand the architecture even if they're not professional developers.
The values that guide how we work with every client
We don't cut corners on fundamentals. Financial system integrations require transaction integrity. Security configurations demand proper testing. Documentation must be comprehensive. We apply enterprise-grade discipline to every project, regardless of size.
Good architecture means nothing if it can't be implemented. We design solutions that can actually be built, deployed, and maintained by real organisations with real constraints. Theory must always yield to what works.
We explain technical decisions in plain English. You'll understand not just what we're building, but why we're building it that way, what the alternatives were, and what trade-offs we're making. No jargon for jargon's sake.
We document thoroughly and explain generously. Your team should understand the solution we've built together. We're successful when you're self-sufficient, not when you're dependent on us.
Quick fixes create technical debt. We design for maintainability and evolution. Systems need to work not just on launch day, but three years from now when requirements have changed and new team members need to understand them.
If a proposed approach won't work, we say so. If a cheaper alternative exists, we'll mention it. Our reputation depends on your success, not on maximising project fees. We give you the advice we'd want to receive.
Every engagement starts with a conversation about your specific challenges and requirements
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