The technology strategy practice of IT Remedies Limited

Change reveals your foundations. We make sure they hold.

We help organisations plan and deliver Microsoft change: identity, tenant consolidation, governance, and the readiness work that safe AI adoption depends on. We also give Microsoft partners senior capability on demand, under their own customer relationship.

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Identity Tenants Devices Data Governance AI
  • Since 2005Backed by IT Remedies Limited
  • Microsoft PartnerMicrosoft 365 and Azure
  • Cyber EssentialsCertified practice
  • Senior-ledLondon Stock Exchange and Accenture experience

When organisations bring us in

Most engagements start with an event rather than a technology wish list. These are the situations we are called into most often.

Reorganisation or merger

Two or more organisations need one identity, one tenant and one way of working, often against a fixed date.

Identity that grew without design

Accounts, groups and admin rights have accumulated for years, and Conditional Access has been added piece by piece.

Cyber Essentials pressure

A certification lapses, a client or insurer asks for evidence, or a first assessment exposes more than expected.

Copilot interest ahead of governance

Leadership wants AI in use, but permissions, data classification and ownership are not ready for it yet.

An ageing on-premises estate

Active Directory, Windows Server and line-of-business systems need a planned route to Azure, Azure Local or hybrid.

Systems that disagree

Finance, project and Microsoft platforms hold different versions of the truth, and nobody owns the integration.

What we do

Six areas of work, connected by one principle: get identity, data and governance right first, and everything built on them becomes easier to change.

Identity and access architecture

Identity designed as organisational infrastructure, so who has access to what is deliberate, documented and auditable.

Typical technologyEntra ID, Active Directory, Conditional Access, Entra ID Governance

Tenant and data consolidation

Tenant mergers, migrations and cross-tenant collaboration, planned around people and data rather than the migration tooling.

Typical technologyMicrosoft 365, Exchange Online, SharePoint, Teams

Governance, security and compliance

Cyber Essentials remediation, device management and information architecture that still holds after the project team has left.

Typical technologyIntune, Autopilot, Defender, Purview

AI and intelligent automation

AI strategy and governance, connected Copilot Studio and Power Platform solutions, and private AI, all grounded in identity, permissions and data governance.

Typical technologyMicrosoft 365 Copilot, Copilot Studio, Power BI, Purview

Azure and hybrid infrastructure

Cloud and on-premises infrastructure designed to be managed as one estate, for organisations that need both.

Typical technologyAzure, Azure Local, Windows Server

Power Platform and integration

Business applications and workflow on the Microsoft platform, and integration architecture across finance and project systems.

Typical technologyPower Apps, Power Automate, Dataverse, Procore, Sage 200

See each service in detail

Two ways to work with us

The same people and the same standards, whether you engage us directly or bring us in behind your own client relationship.

For organisations

We work with IT and business leaders, either delivering the work ourselves or providing independent technical oversight of specialist suppliers, so architecture, integration and governance stay aligned from start to finish.

How we work with organisations

For Microsoft partners

MSPs, cloud, cyber and resilience providers and systems integrators bring us in for senior Microsoft expertise. The partner keeps the customer relationship, the contract and the billing. We add capability without standing between you and your client.

How we work with partners

One approach, whoever delivers

Every engagement follows PRIME, our five-stage method. It applies in the same way whether we build the solution ourselves or assure the work of other suppliers.

  1. Plan

    Understand the current estate and the business driver, and define the target architecture and a phased roadmap.

  2. Refine

    Stress-test the design: validate assumptions, dependencies, security and data before anything is built.

  3. Implement

    Deliver directly, or coordinate and assure specialist suppliers, with testing and controlled rollout.

  4. Maintain

    Keep the solution aligned and governed as the organisation and its environment change.

  5. Evolve

    Transfer knowledge, build internal capability and agree the next set of improvements.

Read about our approach

Representative experience

Anonymised examples from recent engagements. More detail, and references, can be discussed in confidence.

Local government

Local Government Reorganisation

Situation
Predecessor authorities preparing to form a new council needed a shared view of their technology before decisions about the future estate could be made.
What we did
We designed and ran a technology landscape assessment covering core and statutory service areas, line-of-business systems, Microsoft 365 tenants, identity, and Cyber Essentials status, with a common capture template and criticality rating so every authority described its estate the same way.
Result
A single, comparable baseline the programme could plan against, with identity and tenant decisions surfaced early rather than discovered close to vesting day.

Hospitality

Microsoft 365 tenant merger

Situation
Following an acquisition, two organisations were running separate Microsoft 365 tenants with different identity, mail and collaboration arrangements.
What we did
We planned and delivered the consolidation into one tenant: identity mapping, mailbox and OneDrive migration, SharePoint and Teams restructuring, licensing alignment and a communications plan for staff.
Result
One tenant, one identity per person and one way of working, delivered with planned cutovers rather than a disruptive big-bang move.

Housing association

Active Directory modernisation

Situation
As part of a merger programme, a housing association inherited Active Directory environments built up over many years, with inconsistent structure, stale accounts and broad administrative rights.
What we did
We assessed and redesigned the directory, cleaned up accounts and groups, reduced privileged access and prepared the hybrid identity foundation for Entra ID and Conditional Access.
Result
A directory that reflects the merged organisation, with access that is deliberate, documented and ready for the cloud identity work that follows.

See all experience and the sectors we work in

Practical AI, built on governed foundations

Working demonstration available

Copilot and AI agents inherit whatever access, data quality and ownership an organisation already has, so our AI work starts with readiness. We have also built a working Microsoft 365 demonstration for construction and logistics, bringing SharePoint data, a Copilot Studio agent and Power BI together, alongside private AI work in development.

See our AI work

Senior experience, established foundations

Trustpoint was founded by Paul Bradshaw, founder of IT Remedies, whose career includes technology operations at the London Stock Exchange and programme delivery with Accenture.

The practice is backed by the same team, the same accountability and more than twenty years of Microsoft delivery through IT Remedies Limited. Contracts, insurance and Microsoft Partner status all sit with the established company.

About Trustpoint and IT Remedies

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